Refund Policy

Last Updated: March 25, 2024

Overview

This refund policy outlines the terms and conditions for refunds on RoleGrade's services. We strive to ensure complete customer satisfaction while maintaining fair business practices.

Subscription Refunds

For our subscription-based services:

Refund requests must be submitted within 14 days of the initial subscription purchase
First-time subscribers are eligible for a full refund if not satisfied with our services
Refunds are not provided for partial months or unused portions of a subscription period
Subscription cancellations after the refund period will take effect at the end of the current billing cycle

Eligibility Criteria

Refunds may be considered under the following circumstances:

Technical issues preventing access to core features
Service unavailability exceeding 24 hours
Billing errors or duplicate charges
Accidental subscription renewals (within 48 hours of renewal)

Non-Refundable Items

The following are not eligible for refunds:

Add-on services or features purchased separately
Custom enterprise solutions
Subscription time already used
Services cancelled after the refund eligibility period

How to Request a Refund

To request a refund:

Contact our support team at [email protected]
Provide your account details and reason for the refund request
Include any relevant documentation or screenshots

Processing Time

Once approved:

Refunds are typically processed within 5-7 business days
Credit card refunds may take additional time to appear on your statement
You will receive an email confirmation once the refund is processed

Special Circumstances

We may consider refunds outside of our standard policy in exceptional circumstances:

Extended service outages
Major platform changes affecting service usability
Documented technical issues preventing service use

Contact Information

For any questions about our refund policy or to submit a refund request, please contact us at:

Email: [email protected]
Response Time: Within 24-48 business hours